Caisse d'Allocations Familiales (CAF)
Pays family benefits and housing aid (APL/ALS). They run on documents; every life event needs a paper trail. Late replies cost you money.
How to deal with them
Reply preferentially via 'Mon compte' messagerie. If you must paper, use Lettre Recommandée AR to your CAF départementale.
Procedures involving this sender
- Request APL housing aid
Monthly housing benefit from CAF. Most tenants in France qualify, though since 1 July 2026 non-EU students need a bourse sur critères sociaux. Apply the day you sign your bail: APL pays from the month you apply, not the month you moved in.
- Claim Prime d'activité
Monthly top-up from CAF for people in work whose net pay is below ~€2050/month (more if you have kids). Tax-free, paid the 5th of each month, must be re-declared every quarter. Lots of working expats qualify and never claim it.
History
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Frequently asked
What is Caisse d'Allocations Familiales (CAF)?
Pays family benefits and housing aid (APL/ALS). They run on documents; every life event needs a paper trail. Late replies cost you money.
How do I reply to Caisse d'Allocations Familiales (CAF)?
Reply through their online portal. Cost: Free (via their portal). Their official site is https://www.caf.fr. Phone: 3230.
Where do I log in to Caisse d'Allocations Familiales (CAF)?
Their authenticated portal is at https://www.caf.fr/allocataires/mon-compte. You'll need your account number (it's printed top-right on every letter they send).
How long does Caisse d'Allocations Familiales (CAF) take to process things?
Typical processing window is 14 to 60 days. Outside that window, it's worth a follow-up call.