Mes Papiers
Social security · Public

Assurance Maladie (Ameli / CPAM)

Health insurance for residents. Reimburses doctor visits, prescriptions, runs the carte vitale. CPAM = local branch, Ameli = the brand.

How to deal with them

Reply through their online portalFree (via their portal)They typically reply in 14–45 days.

Most replies go via Ameli messagerie. Use paper LR AR only for formal disputes.

Quick links
Sign in to your account ↗Official site ↗Call 3646
Procedures involving this sender

History

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Frequently asked
  • What is Assurance Maladie (Ameli / CPAM)?

    Health insurance for residents. Reimburses doctor visits, prescriptions, runs the carte vitale. CPAM = local branch, Ameli = the brand.

  • How do I reply to Assurance Maladie (Ameli / CPAM)?

    Assurance Maladie (Ameli / CPAM) prefers replies via Reply through their online portal (Free (via their portal)). Their official site is https://www.ameli.fr. Phone: 3646.

  • Where do I log in to Assurance Maladie (Ameli / CPAM)?

    Their authenticated portal is at https://assure.ameli.fr. You'll need your account number (it's printed top-right on every letter they send).

  • How long does Assurance Maladie (Ameli / CPAM) take to process things?

    Typical processing window is 14–45 days. Outside that window, it's worth a follow-up call.